Category Archives: Email

Configure Google Apps on iPhone

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Sync an iPhone with Google Apps

After you enable Google Sync for your domain, have each user follow these instructions on their iPhone.

  1. Open the Settings application on the iPhone’s home screen.
  2. Open Mail, Contacts, Calendars.
  3. Tap Add Account….
  4. Select Microsoft Exchange.
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  5. In the Email field, enter your full Gmail address.
  6. Leave the Domain field blank.
  7. Enter your full Google Apps email address as the Username.
  8. Enter your Google Apps password as the Password.
  9. Tap Next at the top of your screen. (Choose Cancel if the Unable to Verify Certificate dialog appears.)
  10. When the new Server field appears, enter m.google.com.
  11. Press Next at the top of your screen again.
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  12. Select the Google Apps services (Mail, Calendar, and Contacts) you want to sync.
  13. Unless you want to delete all the existing Contacts and Calendars on your phone, select the Keep on my iPhone option when prompted. This will also allow you to keep syncing with your computer via iTunes.

    To sync only the My Contacts group, you must choose to Delete Existing Contacts
    during the Google Sync install when prompted. If you choose to keep
    existing contacts, it will sync the contents of the “All Contacts” group
    instead. If there are no contacts on your phone, the latter will happen
    — the contents of your All Contacts group will be synced.

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That’s it! You can now access Google Apps from your iPhone. If you have Push enabled on the phone, synchronization starts automatically.
You can also just open the Mail, Calendar or Contacts app and wait a few seconds to start a sync.

Setting up Google Apps on Android phone

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Using Google Apps on your Android phone

Using Google Apps on an Android is really easy. Just add your Google
Apps account to the phone, then select the services you want to use.

Each user should follow these instructions on their own phone.

  1. Open the Accounts & Sync Settings screen on your phone. You can do this in Contacts by pressing Menu and touching Accounts, or directly in the Settings application.
    Using Google Apps on your Android phone

  2. The Accounts & Sync Settings screen displays your current sync settings and a list of your current accounts.
  3. Touch Add account.
  4. Touch Google to add your Google Apps account.
  5. Touch Sign in when prompted for your Google Account.
  6. Enter your full Google Apps email address as your username, and then enter your password.
  7. Select which services you’d like to sync between your phone and Google Apps.

That’s it! You can now use Google Apps from your Android.

Configure Blackberry for Push email using MyFunambol service

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In order to have email pushed to your Blackberry, using the free myFunambol service you will need to do the following:

  • Go to my.funambol.com
  • Select Sign up.
  • Enter in the account information and click Join.
  • Click next on account activation page
  • You will be prompted to enter in your password for your email address. You will need to do this if you want your email pushed to you.
  • The next screen will be the Email set up screen. You will have two options, first to Continue or I didn’t receive an SMS message.

    1. If you received the SMS message, click Continue and then go to your phone and open up the text message. In the text message will be a link to download a file.
    2. If you did not receive the SMS text message, select I didn’t receive an SMS message and you will go to a screen with a URL that you will need to enter into your Blackberry browser to download the software.

  • Once, the software is downloaded, select Yes at the bottom of the screen
  • You will be taken to a Setup completed screen with some information on setting up Blackberry depending on the Blackberry configuration. Click Continue
  • You will then, be taken to your Profile screen that will ask for your name. You can change you phone type and phone number in the profile page and turn on/off the push features.
  • On the phone once, the software is installed, you may need to enter in your myFunambol portal account information. You will need to enter your username and password for the myFunambol portal, not your RightMX account information. Once, this is complete you will be able to send and receive email through the funambol client.

What is Push Email?

Push email utilizes a mail delivery system with real-time capability to “push” email through to the client as soon as it arrives, rather than requiring the client to poll and collect or pull mail manually. With a push email smartphone, for example, the client’s mailbox is constantly updated with arriving email without user intervention. Smartphones announce new mail arrival with an alert.

Push email differs from conventional email systems that are “pull” oriented. Usually, when email is sent, it arrives at the recipient’s Internet Service Provider’s (ISP’s) mail server, where it is held for collection. It might instead arrive at a website server, if the email is Web-based. Either way, email remains on the mail server until the recipient uses an email program to poll the mail server. If new mail is present, the email client “pulls” the mail to the client’s computer. The difference between this scheme and push email is that, with push email, the mail is pushed through to the client without waiting for polling.

Push email can be somewhat simulated using an email client set to frequently poll for new mail. However, this requires the email client to be open and running and is less efficient. Polling involves “handshaking” between the client software and the mail server. If the server is busy, the delay in completing the handshake can lengthen, causing the client to time out.

Therefore, polling should not be set so frequently as to cause premature time out errors. To prevent this, one must increase the delay between polling times. In many cases, a minute or two delay between “pull email” and push email schemes may not matter, but in some cases, a minute can make all the difference. Push email can be especially crucial to field reporters, stock market businessmen and other professionals for whom time is of the essence. A one-minute delay can make all the difference in breaking a story, losing money, or making a crucial sale.

BlackBerry was the first personal digital assistant (PDA) to offer push email and gained near-instant success as a result. Today, many devices have incorporated push email, and its popularity continues to grow. Some of the products that have incorporated push email include Chatteremail for Treo, Nokia Intellisync Wireless Email, Roadsync, and Sony Ericsson phones.

How to configure an e-mail account in Microsoft Outlook 2007

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Step 1: Open Outlook 2007
Step 2: Click the Tools menu, and select Account Settings.

How to setup an e-mail account in Outlook 2007

Step 3: Click on the Email tab and click on the New… button.

Step 4: Select Microsoft Exchange, POP3, IMAP or HTTP and click Next.

Step 5: Check the Manually configure server settings or additional server types and click Next.

Step 6 : Select Internet E-mail option and click Next.

Step 7:
Enter Your Full Name as you want it to appear.
Enter your full email address username@domainname.com in the Email address field.
Select POP3 or IMAP.
Enter mail.domainname.com in the Incoming mail (POP3, IMAP) server field.
Enter mail.domainname.com in the Outgoing mail (SMTP) server field.
Enter your username username@domainname.com in the Account name field.
Enter your email password in the Password field.
Click on More Settings…

Step 8:
Click on the Outgoing Server tab.
Check My outgoing server (SMTP) Requires Authentication.
Make sure Use same setting as my incoming mail server is also checked.
Click on OK.

How to setup an e-mail account in Outlook 2007

Step 9:
Click the Test Account Settings button and you should see all items with green check marks… Click the Close Button to close the test window.
Click OK to save your settings.

Step 10:
Congratulations. You have finished the setup of your email account. Click Finish to close the setup wizard.

Be sure to replace domainname.com with your domain name, and useremail with your email username, e.g. if your email id is info@iconsultrix.com then username is “info” (without quotes) and domain name is “iconsultrix.com” (without quotes).

Error 503: Valid RCPT command must precede DATA

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Apparently this occurs when a server is expecting to receive mail before sending. This is usually results from server authentication priorities (for example, you attempt to send mail before your “spam filter” has finished its receiving process.)

The most common reason for this error is an incorrectly configured mail client. In order to solve this issue you should reconfigure your email client to successfully authenticate to the SMTP server.

In Outlook, for example, this can be done by checking the “My server requires authentication” box in the Outgoing Server section of your mail options.

Why won't my email address work?

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Make sure you set it up exactly by looking at Flash / Non Flash

* Make sure your user name and password is all lowercase.
* Make sure you have created the email address in your control panel.
* Change the user name to the full email address. Example: username@domainname.com

Still not working?

* Change your incoming and outgoing mail servers from mail.yourdomain.com to the ip address listed in your welcome email.
* Make sure you have “My server requires authentication” enabled otherwise it will not work.

Are you able to receive emails but not send?
If you can receive mail but aren’t able to send this means one thing…..

Your internet provider is blocking you from using anyone’s outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP’s outgoing mail server. Every ISP’s outgoing mail address is different, but for the most part they will be mail.yourispname.com. For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com. If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

We also have exim running on port 26 for this very reason. A possible work around is to change your outgoing mail to port 26.
Are you able to send emails, but not receive?

Either your domain is out of disk space, or your e-mail address itself is out. You will need to increase the amount of disk space to receive mail again.
Does it say “please enter your username and password for the following server” and you are sure you’re using the correct information?

Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you’ll be locked out for the rest of the hour. You will need to click Tools > Options > General > and disable where it says “check for new messages every xx minutes” If you do not want to disable it, just set it to check less often. Keep in mind the more computers you have auto checking or checking the mail, the quicker you will hit this limit.

Why does my webmail show Internal Server Error User username is over quota cpsrvd?

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If you see an error that looks like this:
Error Image

When you log into webmail, it can be caused by several reasons.

First, please make sure the account is not hitting the quota limits placed on either the email account or the entire cPanel account.

Check here:

Quota 1

And here:

Quota 2

If the email account, and the cPanel are both under the limits, please contact support. In the newest version of cPanel, the way the email quotas are calculated have changed slightly, this can lead to old cached quotas to disable the account even when it is no longer over quota. It is a simple fix, however it requires root access and we would be glad to do it for you. You can contact us via Phone, Chat, or our Email ticket system.

Why do I get an AJAX Failure error in the email section of cpanel?

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In a recent update, cPanel integrated AJAX scripting into the control panel. You may notice this in how menus “slide” and “expand,” however it can cause browser incompatibilities.

The error appears similar to “AJAX Failure! I failed 3 times. Please refresh the page and try again.” and it shows only in the email account section of cPanel. At this time it only affects Safari version 4.

This is a known problem with cPanel, they have a page about it here with a few ways to work around it, the below is copied from that page:
Problems with Safari 4

A number of Javascript bugs arise in Safari® 4 BETA when you use it to access cPanel.

You can avoid these bugs either by clicking the click here link at the bottom of the page, or by running the latest version of WebKit, the HTML and CSS rendering engine used by Safari. Interacting with WebKit is the same as interacting with Safari.

Executing the following instructions will allow you to preserve your preferences and bookmarks while employing WebKit as a workaround for the Javascript bugs in Safari 4 BETA.

1. Install the latest version of WebKit from http://nightly.webkit.org.
2. Enter Safari’s Preferences and set the default browser to WebKit.
3. Close Safari.
* We recommend removing Safari’s icon from your Dock to prevent accidentally accessing it in the future.
4. Add the WebKit icon to your dock or desktop.
* An example of this icon can be seen in the figure below.

webkit.png
The WebKit Icon

The Email Accounts page is the only feature in cPanel known to be affected by the bug. It may also be important to note that WordPress’ RTE requires the same fix.

In addition to these steps, connecting to cPanel’s secure port (2083) also prevents this issue from occurring.

Where do I go to check my emails using my browser?

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To check your email using your web browser, go to http://yourdomain.com/webmail/.
You can also go to http://yourdomain.com:2095/.

If you wish to check your email in your web browser securely, go to https://yourdomain.com/webmail/.
You can also go to https://yourdomain.com:2096/.
Related Articles

* How can I setup webmail to go directly to Horde, SquirrelMail or RoundCube?
* How do I create email accounts?
* Outlook / Eudora / Thunderbird / Mac Email / Phone Client Settings

What will happen to my undeliverable emails?

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Email server unavailable for delivery.

If the receiving server, domain, or mailbox name does not exist, then you will receive a bounce-back message (or possibly no message at all).

If the receiving server is deferring or queuing emails (because it is too busy or broken), then it just depends on the mail system as to how long it will keep waiting.

If you are the receiver, our Exim mail system will hold emails up to 7 days.

If you are the sender, our gateways will hold emails for up to 2 days.

What do I put for both incoming and outgoing mail server?

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For both incoming and outgoing mail server, put :
mail.yourdomain.com

If mail.yourdomain.com is not working (perhaps because you recently changed your domain’s DNS), then you can replace it with the IP address or the hostname of the server which you are on.

The incoming port number is 110.
The outgoing port number is 26.

These settings are the same for your addon and parked domains (when you are checking email for them and need to set up your account in your email client).
Related Articles

* Commonly used port numbers

Webmail programs

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HamaraHost offers you a choice in webmail programs. You can pick whichever one you are most familiar with, or the one you learn to like over time.

You can switch webmail programs as much as you like, and you will still see all your emails.

Horde is a popular choice, but does require some configuration to make it behave the way users expect. (For instance, Horde does not use a trash can for your deleted emails.)

SquirrelMail is highly recommended as the webmail program you should use. This software behaves the way users expect. (For example, it sends deleted mail to a trash folder.) Also, Squirrel Mail has low amounts of graphics, which means faster page loads. We also find that SquirrelMail is more reliable. If your other webmail programs are not working, try SquirrelMail.

RoundCube is another popular choice. Again, just pick the program you like.

Don’t forget, you can change webmail programs anytime, and you will still see the same emails.
Related Articles

* Email Attachments
* How can I setup Fetch Mail accounts in Horde?
* How can I setup webmail to go directly to Horde, SquirrelMail or RoundCube?
* Teach Horde to use the Trash can